Communication for Consultants
Consultants today must be as strategic in their communication as they are in their thinking. Clients expect the consultant to listen well to their perceived needs, engage collaboratively with their staff and ultimately communicate their insights in a manner that leads to some form of change. Managing the communication touch-points in this process will frequently be the deciding factor for success.
In this experiential learning offering, students will take on client engagements. Each project will be based in NYC and have an impact on the City. The assignments will require participation from the initial client meeting, through data collection and finally presenting to the client. While the course experience will entail considerable field work, students will be supported by class work that focuses on the communication tools in a typical consulting contract. We'll examine and apply techniques such as brainstorming, conducting interviews, facilitating meetings, building consensus and presenting recommendations. In this way, the course will address communication challenges for consultants and provide a forum for discussing and resolving them.